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FAQ
FAQ

Our smart business model offers you the best, what is needed in FMCG segment.Big Brands Group is one of the most recognizable brand names in Poland and already now is supplying 92 countries in the world. Whatever FMCG product our customers want, we find the way to deliver it.

 

Here are the most often questions from you and our answers, which could help you to make a decision about the first order:

 

1. What prices do you offer?


We cooperate with B2B Customers only, so our offer is a wholesale pricelist and wholesale volumes. We don’t run retail sale to consumers.

 

2. What payment conditions are available?


Please, note that we are working with the prepayment form as following:

All our prices in EURO are quoted EXW KOSTOWIEC (Warsaw)

 

 3. What are the steps of the typical delivery?
 
  1. Your query [click here] link do WISHLIST
  2. Our offer [in 48h if possible]
  3. Your order confirmation
  4. Prepayment 30%
  5. Language labeling if necessary
  6. 24h shipment if goods are on stock, special orders 7-14 days
  7. Balance payment 70%
  8. Delivery
  9. Dox exchange, certificates – logistics issues
  10. Follow-up and post-sales service


4. What are the possibilities about labeling?

Please, note that we can print any label color or language on our Client’s request and put the labels of the products at our professional facilities at extra agreed cost.



5. What are the transportation conditions and possibilities?

 

Our minimum order quantities are:

  1. Minimum Order is 1 pallet per 1 Item (SKU)
  2. We may mix different products per one load (consolidation)

 

Means of transport:

  1. ’20 and ’40 containers (DRY or REF)
  2. FTL (Full truck loads)

 

Additional options:

  1. We may arrange transport of a few pallets
  2. We may arrange delivery to your address only with trusted partners or you can order your own transport

 

6. How can we meet and discuss cooperation?

 

Our headquarters - located in Warsaw suburbs in Poland – is always open for your arrival. You are more than welcome in our premises. We can assist you in arranging the hotel and transportation, so you can easily reach us after landing in Warsaw.

 

If coming down to us is too time consuming, we can suggest meeting us during many international trade shows, which you can overlook and choose from here 



7. Which countries do you operate in?

 

We offer worldwide service without any limits and until now, we supply Clients in 92 countries and the number is constantly growing.

Visiting 5 continents and participating international Trade Shows lets us settle the cooperation with nearly all the nations of the world.

If your aim is to trade globally, you have found the right partner in Big brands Group company.

 

8. How can I get special offers?

 

We give two possibilities of subscribing for our Hot Offers and Bestsellers:

Choose what you prefer and we will keep you informed and offered regularly.

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